Privacy Policy
Last updated: 24 February 2026
Scharnick Tech respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy explains what information we collect, how we use it and what your rights are.
1. Who We Are
Scharnick Solutions (Pty) Ltd (Registration No. 2017/378408/07), trading as Scharnick Tech, is an online retailer of networking and IT equipment operating at scharnick.tech.
Physical Address: 10 Sinnya Crescent, Durbanville, 7550
Information Officer: Anton Scharnick — sales@scharnick.tech
2. What Information We Collect
We only collect information that is necessary to process your orders and improve your experience:
| Category | Examples | Why We Need It |
|---|---|---|
| Account details | Name, email address, password | To create and manage your account |
| Contact & delivery info | Phone number, delivery address | To deliver your orders and contact you about them |
| Payment info | Card details (processed by our payment gateway) | To process payments securely |
| Order history | Products purchased, dates, amounts | To fulfil orders, handle returns and provide support |
| Website usage | Pages visited, device type, IP address | To improve our website and your experience |
3. How We Use Your Information
We process your personal information on the following legal grounds as defined by Section 11 of POPIA:
Performance of a contract — processing your orders, managing your account and handling returns
Legal obligation — keeping records required by tax and company law
Legitimate interest — improving our website, preventing fraud and providing customer support
We use your personal information to:
Process and deliver your orders
Communicate with you about your orders and account
Handle returns, exchanges and warranty claims
Improve our website and services
Comply with legal obligations (e.g. tax records)
We will never sell your personal information to third parties.
4. Who We Share Your Information With
We only share your information with trusted third parties who need it to help us serve you:
Courier services — your name, phone number and delivery address to deliver your order
Payment processors — your card details are handled directly by our PCI-compliant payment gateway; we do not store card numbers
Analytics services — we use Google Analytics and Microsoft Clarity to understand how visitors use our website (anonymised data only)
We may also disclose your information if required by law, a court order or a regulatory authority.
5. Cookies and Tracking
Our website uses cookies — small text files stored on your device — to keep you signed in and to remember your shopping cart. We also use:
Google Analytics — to analyse website traffic and usage patterns
Microsoft Clarity — to understand how visitors interact with our pages
You can control cookies through your browser settings. Disabling cookies may affect certain website features such as staying signed in.
6. How We Protect Your Information
We take reasonable technical and organisational steps to protect your personal information, including:
HTTPS encryption on all pages
Secure, encrypted storage of passwords
Card payments handled by PCI-compliant payment providers
While no system is 100% secure, we continuously work to protect your data from unauthorised access, loss or misuse.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, tax records must be kept for 5 years). When your data is no longer needed, we will securely delete or anonymise it.
8. Children
Our website and services are not intended for anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.
9. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
Access — request a copy of the personal information we hold about you
Correction — ask us to correct any inaccurate or incomplete information
Deletion — ask us to delete your personal information (subject to legal retention requirements)
Objection — object to the processing of your personal information
Complaint — lodge a complaint with the Information Regulator (South Africa)
You can update your account details at any time by signing in to your account. For any other requests, email us at sales@scharnick.tech.
10. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a new "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact our Information Officer:
Anton Scharnick
Scharnick Solutions (Pty) Ltd t/a Scharnick Tech
10 Sinnya Crescent, Durbanville, 7550
Email: sales@scharnick.tech
You may also contact the Information Regulator (South Africa) at inforegulator.org.za if you are not satisfied with our response to a privacy-related concern.